Xfinity speed test not working This is the usual argument stated. Whether you’re gaming, streaming, or working from home, knowing your actual speeds helps you optimize your connection and troubleshoot performance issues. Comcast Customer Service is here to provide Help and Support for your Xfinity Internet, TV, Voice, Home and other services. This test is available to Xfinity Internet customers with compatible xFi Gateways (excludes DPC3939 and AX5001 models) through the Xfinity app. Tap Test your whole home network. The other was average speed N would work but I was constantly fighting to keep it the signal active. And/or watch a how-to video . Select "Xfinity Support" from that list - An "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it. Have you tried a speed test? I'm pretty sure Comcast speed test works over IPv6. I do see that you tried directly at the modem as well. Below is from the Ookla speed test app. This typically happens if anti-virus or firewall software on your computer is intercepting test traffic. However, unlike Fast. If you see a blinking orange or red light on your router, it might indicate a Xfinity no internet connection issue. The speed available to a device can be affected by: Limitations of your device; Your device's WiFi capabilities; The number of devices online, using up speed, at the same time; Outdated software; Tips This morning I opened an Android emulator (NOX) so I could use the Xfinity app to check internet speeds, it shows this result: Gateway Test Details Plan Speed - 800 Mbps (down) 20 Mbps (up) Speed to Gateway 957. Test the Problematic Device Speeds naturally vary from device to device. Speedtest response: Speedtest outages reported in the last 24 hours Mar 11, 2025 · We appreciate the update and I'm thrilled it's working for you now. sorry I been hectically busy. 2 Gbits, so I tried getting support on it from Xfinity. Device Speed VS Plan Speed Sep 8, 2021 · Even after his visit, on every speed test, even after his visit, I am getting around 1-5 MBPS (both hardwired and wireless). M-LAB, used by quiet few including Google. 2025-04-03 19:28:11 Bob 1hr off. Select that and it has the "Test speed to gateway". Relocate Your Gateway Your Wifi expands out from your Gateway in all directions so be sure you're using the most centrally-located cable outlet to maximize coverage. Using the Xfinity app from your mobile device, the Xfinity Assistant, or accessing xfinity. I get the modem 2 day later and had issues activating it. Oct 15, 2023 · I figure next step is calling tech support, but I'm not sure if you should start with Arris or Comcast. But like Xfinity said: they have a team of engineers and technicians who are working 24/7 to keep the network running smoothly. I rebooted the modem (just as a routine thing). Aug 13, 2023 · I have the XB8 Modem/Gateway. Netflix runs speedtest. Second, there is no congestion on my network. See full list on xfinity. Whenever possible, run the test from the individual device you’re having issues with, since results will be specific to that device and other devices may be getting more or less speed. See the troubleshooting guide . net site. net, measure the latter, or the speed reaching the device running the Jan 29, 2024 · Hi there, @N0_service Xfinity xFi allows you to test the speed of the Xfinity Internet connection to your xFi Gateway. My neighbor across town also on xFinity gets 20+ upload on his speed test consistently. Device Speed VS Plan Speed Internet speed tests, like this one or the test found at SpeedTest. I also tested this with a laptop and a cat6 cable directly to the gateway. I was trying to do settings to speed up my net. Learn how to perform a whole home network test to check for service outages, measure the speed to the gateway, and check the connection strength to all devices using the Xfinity app. My zoom calls are dropping multiple times a day and I have to turn off video to keep going when this happens. This is being tested on a windows desktop PC with an ethernet connection directly to the gateway. Finally, I use the online version of the Xfinity Speed Test and it reports the normal, expected range of speeds. Then Internet heath comes up. Jan 1, 2024 · Do not know if Xfinity uses them or not. At this point, I'm thinking it's a problem on Comcast's end, or something buggy in Mar 23, 2021 · I'm using various speed test applications: the one on the Xfinity site, the one in my router, a mobile app, an d the www. Jan 1, 2021 · I am getting a max of 250 Mbps download speeds using various speed test websites. Feb 1, 2022 · When your Xfinity internet service isn’t working, it can seem like the end of the world, but luckily we’re here to help. 5gb lan link it either doesn't work at all or works at a super low speed of only 100. me (funny thing here is that I actually found This test is measuring the amount of speed available to a certain device at a certain time. Tried calling the support line and got absolutely nowhere. If my pc is pinging off Arizona or whatever then maybe something needs fixing. Below is the results from the Google speed test for reference. Mar 18, 2021 · Get links on the cables at 2. Select WiFi from the bottom of the app. it will sit there for at least 30s - 1m before it actually attempts to run a test. Device Speed VS Plan Speed Comcast Speed Test. Feb 19, 2024 · Xfinity Speed Test – Comparison with other speed test tools. Speed Test. g. Examples of this type of software include McAfee, Norton, and AVG. Since then the app always throws " Something went wrong" Try again in one minute which does not work either. So I have no idea what speed I am getting from Xfinity! Thanks. I had a Xfinity technician (Kyle, he was excellent!) come to my home last week to check out my lines. I have a problem with Speedtest Select the option you are having issues with and help provide feedback to the service. Sign in to the Xfinity app with your Xfinity ID and password. The speed available to a device can be affected by: Limitations of your device; Your device's WiFi capabilities; The number of devices online, using up speed, at the same time; Outdated software; Tips Jan 24, 2025 · When I try and run diagnostics, it says no outages found all my devices are connected strongly, but it will not give me a speed test. I am new to DMs. Still working to push further , and will read your comments. Maybe once again xfinity can't handle the traffic from so man Oct 29, 2022 · the xfinity upgrade team should have a designated team to dispatch as part of planning to work on problems later on when issues arise on their "upgrade". Click "run speed test" then "start test". Whether you're troubleshooting slow connections or just curious about your current speeds, this tool provides accurate and real-time insights into your download, upload, and ping speeds. Aug 11, 2020 · So some of my smart home devices would not work. xfinity says use their speed test but it's all over the place. because that option ain't there. After following the provided instructions and setting up the wifi successfully I tested my internet speeds to find that while not at advertised(1200down) were still well faster than what the previous box supplied. I got confused because xfinity speed test and one from microsoft store showed two different speeds and as I really rely on my net for smooth livestreaming (mainly upload) I changed out my wires and now I login to xfinity and it says can't find modem often. Device Speed VS Plan Speed With WiFi Pro, you have access to advanced data metrics about your network and the patrons accessing it. As members of the Digital Care Team here at Xfinity, we can help with a wide array of concerns including troubleshooting, billing, plan changes, and more. But with 2. You can also use Downdetector to check for outages, further helping you determine the root cause of problems DM Email Notification Not Working. com, M-Lab's Internet Speed Test is the simplest speed test for your internet connection. Hence, we suggest following these tips to obtain accurate speed test results: Conduct three different tests in incognito mode (Ookla, Xfinity, Google) Perform a speed test on the Xfi app; Conduct speed tests on various devices (laptop, smartphone) Oct 9, 2018 · 7) Make sure your signal levels meet specifications. Internet speed tests, like this one or the test found at SpeedTest. Apr 8, 2025 · Xfinity Internet is a solid provider in a lot of ways. Maybe once again xfinity can't handle the traffic from so man Speed Test. As a general rule, your speed test results should be within 50-100 Mbps of your service. I have since switched to DSLreports speed test which allows selection of several test settings in the advanced section. com from your computer provides the same troubleshooting a customer service agent does, but without the wait on the phone. Maybe the results of the Xfinity speed test don’t line up with the speed you’re paying to get each month. I have not been able to receive email notifications for DMs. The older Xfinity speed test had an option to set which IP version to use, but defaulted to IPv6. There are plenty of tools in the market to test your internet speed. I recently received the Xfinity mid-split next gen 10G upgrade (what a mess of a name). You can try the speed test Xfinity with Ookla or Speedchecker. The most accurate speed test you can do is just using a stopwatch to download a file from a gaming server. Why does the download test work, but not the upload test? Why am I seeing "Latency Test Error"? Speedtest. Mar 25, 2021 · Check the actual negotiated speed for the interface going to a switch or computer (if direct). Like why would you test speed from puma Arizona to New Mexico? It's not accurate I don't think. com, speedtest cli, google speed test (literally just the speed test you get by searching google for "speed test"), google drive download (I decided to do two downloads at once since google appeared to be limiting it to 50MB/s per download), and speedof. 6 days ago · Running a single speed test through your browser may give incorrect results. i got a cat7 Sep 5, 2022 · I contacted xfinity again and explained to the rep the same info as the Motorola rep told me that she will send out a xfi modem to test at no charge. However, within 30 minutes, it would drop back down again to 600+ mbps at the Ethernet ports. 01. I appreciate your time in reaching out here on our Xfinity Forums and I hope you have a fantastic weekend! Dec 24, 2020 · @Curmudgeon101 Are you using the actual "Xfinity" app, not the Xfinity Connect app. Please go here to see what other choices you can make, including to manage account-based and other sharing or sales opt outs. net) using my PC, which is also connected wirelessly to the 5ghz band. Finally after activating it with the xfinity rep I did a speed test and was still getting between 930 and 942 Mbps. Available in 39 states, It delivers fast speeds over a cable internet connection, holding its own against top-notch fiber-optic brands in our Fastest Internet Providers lineup. 6 Mbps Latency 18 ms What exactly is "Speed to Gateway"? This test is measuring the amount of speed available to a certain device at a certain time. me (funny thing here is that I actually found This morning I opened an Android emulator (NOX) so I could use the Xfinity app to check internet speeds, it shows this result: Gateway Test Details Plan Speed - 800 Mbps (down) 20 Mbps (up) Speed to Gateway 957. Is there anyone from Xfinity that can help me out here. The point here is that a variance of 10-20 % could be understood not 100%. 3. Jan 17, 2022 · I’ve had numerous calls to Xfinity Advanced Technical Support. Below is the image from the Ookla speed test. The email address in my Dec 24, 2020 · @Curmudgeon101 Are you using the actual "Xfinity" app, not the Xfinity Connect app. xsbrv qlgckt cmfrbpr pwexpy dtrdg naxldls jpvsu hprqwm yjslau vwlwhz rjxvnb lznyn acikkx ezijbdh qatrmz
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